FAQ

Frequently Asked Questions

What file formats do you accept?

We accept common print and design file formats, including:

  • PDF

  • AI

  • EPS

  • PSD

  • PNG

  • JPG

PDF files are recommended whenever possible.

For best print quality, raster artwork should generally be 300 DPI or higher at the final print size.

What is your production turnaround time?

Production turnaround time varies by product, quantity, material, artwork requirements, and current production volume.

The estimated turnaround time for each product is displayed on the product page or during product selection.

Business days do not include weekends or U.S. federal holidays.

When does production begin?

Production begins after we receive everything required to complete your order.

This may include:

  • Successful payment

  • Complete order information

  • Print-ready artwork

  • Required proof approval

  • Any additional information requested by LabLAPrint

Incomplete or problematic artwork may delay production.

Can I upload my artwork after placing an order?

Yes.

If artwork was not uploaded during the ordering process, you may use our Upload Your Artwork page.

Please include your order number so we can correctly match the file to your order.

Do you review artwork before printing?

We may review artwork for obvious technical issues that could prevent production.

However, customers are responsible for reviewing and approving their own:

  • Spelling

  • Grammar

  • Names

  • Phone numbers

  • Addresses

  • Dates

  • QR codes

  • Images

  • Dimensions

  • Layout

  • Design content

Unless LabLAPrint has specifically agreed to provide design or proofreading services, artwork review does not include proofreading or verification of customer-provided content.

What resolution should my artwork be?

For raster images, we generally recommend 300 DPI or higher at the final print size.

Vector artwork is preferred whenever available for logos, text, and graphics.

Low-resolution artwork may appear blurry or pixelated when printed.

Will printed colors look exactly the same as they do on my screen?

Not necessarily.

Computer monitors, phones, and tablets display color differently from printed materials.

Small color variations are normal in commercial printing.

Exact color matching is not guaranteed unless a specific color-matching or proofing service has been agreed upon in advance.

Can I order a custom size?

Many LabLAPrint products may be available in custom dimensions.

Availability depends on the product, material, and production requirements.

Please review our Custom Sizes page or contact us before ordering.

Can I request a custom printing project?

Yes.

If you cannot find the size, quantity, material, or product configuration you need, contact us for a custom quote.

Please provide as much information as possible about your project, including:

  • Product type

  • Size

  • Quantity

  • Material

  • Artwork

  • Desired timeline

  • Special requirements

Do you offer rush production?

Rush production may be available for selected products and projects.

Please contact us before ordering if you have a strict deadline.

Rush production is separate from Rush Shipping or Express Shipping and is not guaranteed unless specifically confirmed by LabLAPrint.

Does Rush or Express Shipping make my order print faster?

No.

Production time and shipping transit time are separate.

Rush Shipping and Express Shipping only affect carrier transit time after production is complete.

A faster shipping method does not automatically shorten production time.

What shipping options do you offer?

Depending on availability, we offer:

Standard Shipping: approximately 5–8 business days in transit after production is complete.

Rush Shipping: approximately 3–5 business days in transit after production is complete.

Express Shipping: approximately 1–2 business days in transit after production is complete.

Carrier transit times are estimates unless specifically guaranteed in writing.

Do you offer local pickup?

Yes.

Free local pickup is available for eligible orders.

Please wait until you receive a ready-for-pickup notification before arriving to collect your order.

What happens if I enter the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers when applicable.

Incorrect or incomplete shipping information may result in delays, additional carrier fees, returned packages, or failed delivery.

If a package is returned because of incorrect information supplied by the customer, additional reshipping charges are the customer's responsibility.

Please review our Shipping Policy for complete details.

Can I cancel or return my order?

Most LabLAPrint products are custom printed and made to order.

An order may generally be canceled only if production has not yet begun.

Once production has started, custom orders are normally not eligible for cancellation, return, or exchange except where an approved claim applies.

Please review our Refund & Cancellation Policy for complete details.

What if my order arrives damaged or incorrect?

Contact us within the time period stated in our Refund Policy and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Packaging photographs if shipping damage occurred

We will review the claim and determine the appropriate resolution.

What if I need help with my artwork or product selection?

Contact us before placing your order.

We can help you review available product options, sizes, materials, and artwork requirements.

How can I contact LabLAPrint?

Email: support@lablaprint.com